Refund policy
Effective Date: 02/05/2026
Refund & Return Policy
At Bravers, we want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help.
30-Day Return Policy
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return:
- The item must be returned within 30 days of delivery.
- The item must be unused and in its original condition.
- The item must be returned in its original packaging whenever possible.
- Proof of purchase or order number must be provided.
Returns that do not meet these requirements may be denied.
How to Request a Return
To initiate a return, please contact us at:
Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos (if applicable)
Our support team will provide return instructions if your return is approved.
Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item arrived damaged;
- The item is defective;
- The wrong item was received.
In these cases, Bravers will work with the customer to provide an appropriate resolution.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.
To assist with the claim, please provide:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
Failure to report shipping damage within a reasonable timeframe may affect eligibility for replacement or refund.
Refund Processing
Once your returned item has been received and inspected, we will notify you regarding approval of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Processing typically takes 5–10 business days.
- Additional time may be required by your financial institution.
Original shipping charges (if any) are non-refundable unless required by applicable law.
Non-Returnable Items
The following items are generally not eligible for return:
- Personalized or custom-made products
- Gift cards
- Final sale or clearance items
- Products marked as non-returnable
- Items returned in used, damaged, or unsellable condition (unless defective)
Order Cancellations
Orders may be cancelled before they are processed or shipped.
Once an order has been processed for fulfillment, cancellation may no longer be possible.
If your order has already shipped, the standard return process will apply.
Refused Deliveries
If a customer refuses delivery of an order for reasons other than shipping damage or carrier error, return shipping costs and any applicable carrier fees may be deducted from any refund.
Chargebacks and Payment Disputes
If you experience an issue with your order, we encourage you to contact us first so we can work toward a resolution.
Initiating a chargeback or payment dispute does not automatically entitle a customer to a refund if the order was properly fulfilled and delivered.
Bravers reserves the right to provide supporting documentation, tracking information, delivery confirmation, and customer communications when responding to payment disputes.
Exchanges
At this time, we do not offer direct exchanges.
If you would like a different item, please initiate a return (if eligible) and place a new order.
Contact Us
If you have questions regarding returns or refunds, please contact:
Bravers
Operated by Havera Commerce Corp.
Ottawa, Ontario, Canada
Email: info@bravers.co