Shipping policy

Shipping Policy

 

At Bravers, we strive to process and deliver your order as quickly and efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

 

Order Processing

 

Orders are typically processed within 1–3 business days after payment has been successfully received.

 

Processing times may be longer during periods of high demand, holidays, promotional events, or due to circumstances beyond our control.

Orders are not processed, shipped, or delivered on weekends or public holidays.

 

Shipping Costs

 

We currently offer free standard shipping on all eligible orders unless otherwise stated on the product page or during checkout.

 

Estimated Delivery Times

 

Delivery times vary depending on the destination, product, and shipping carrier.

 

Typical delivery estimates are:

  • Canada & United States: 5–15 business days
  • International destinations: 7–21 business days

 

These timeframes are estimates only and are not guaranteed.

 

Actual delivery times may vary due to customs processing, carrier delays, weather conditions, peak shipping periods, or other circumstances outside our control.

 

Order Tracking

 

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

 

Please allow up to 72 hours for tracking information to become active after shipment.

 

Customs, Duties, and Import Taxes

 

For international orders, customs duties, taxes, import fees, or other charges imposed by the destination country may apply.

 

These charges are the responsibility of the customer and are not included in the purchase price unless otherwise stated.

 

Bravers is not responsible for delays caused by customs clearance procedures.

 

Incorrect Shipping Information

 

Customers are responsible for providing accurate shipping information at checkout.

 

If an incorrect or incomplete address is provided, delivery delays, additional shipping charges, or order cancellation may occur.

 

If you notice an error in your shipping information, please contact us as soon as possible at info@bravers.co.

 

Lost, Delayed, or Stolen Packages

 

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's operations and policies.

 

While we will assist customers in investigating lost shipments, Bravers cannot guarantee replacement or reimbursement for packages that have been marked as delivered by the carrier.

 

If your package appears lost in transit, please contact us and we will work with the carrier to investigate the shipment.

 

Damaged or Incorrect Items

 

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include:

  • Your order number
  • A description of the issue
  • Clear photographs showing the problem

 

We will review the claim and determine an appropriate resolution, which may include a replacement, store credit, or refund.

 

Multiple Shipments

 

Some orders may be shipped in multiple packages depending on product availability, warehouse location, or fulfillment requirements.

If this occurs, you may receive separate tracking numbers and deliveries.

 

Force Majeure

 

Bravers shall not be responsible for shipping delays or delivery failures caused by events beyond our reasonable control, including but not limited to:

  • Severe weather
  • Natural disasters
  • Customs delays
  • Labor disputes
  • Transportation disruptions
  • Government actions
  • Supply chain interruptions

 

Contact Us

 

If you have any questions regarding shipping, please contact:

 

Bravers

Operated by Havera Commerce Corp.

Ottawa, Ontario, Canada

Email: info@bravers.co